Facilities

Accessibility

The Musée d'Orsay's collections and facilities are fully accessible to people with reduced mobility. The auditorium can accommodate three wheelchairs users at any one time, access using lifts A and B (reservation recommended).

Lifts

People with reduced mobility or with pushchairs can access the whole of the museum area, temporary exhibitions and commercial areas, using lifts A, B, C, D and E.

Access ramps

The museum is equipped with ramps for access to all levels.

Automatic doors

Automatic doors with push button.

Cloakrooms

Cloakrooms are free of charge for individual visitors and groups, to store coats, large umbrellas, rucksacks, small bags, etc, but not large items nor valuables such as cameras, money, identity documents, fur coats, etc.

Loan of wheelchairs

Wheelchairs are available from the cloakrooms on deposit of a passport or identity document. Folding chairs are available for those who have difficulty standing.

Loan of pushchairs

Large prams and baby carriers are not allowed in the museum, but pushchairs are available from the cloakrooms on deposit of an identity document.

Equipment for hearing-impaired visitors

The auditorium is equipped with a magnetic loop for visitors with hearing aids.

Audio-guides are available with inductive loops.

Toilets

The museum has many toilets, some of which are equipped for disabled visitors (closed at 5.30pm).

Baby changing facilities

There are baby changing facilities on level -1, next to the adult groups reception area.

Post box

There is a post box next to the bookshop.

Lost property

You can contact the Musée d'Orsay lost property department

  • by letter
    Musée d'Orsay,
    Lost Property Department
    62, rue de Lille
    75343 Paris cedex 07
    France
  • by telephone on +33(0)1 40 49 49 75
  • by internet
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