Musée d'Orsay: Facilities



The Musée d'Orsay's collections and facilities are fully accessible to people with reduced mobility. The auditorium can accommodate three wheelchairs users at any one time, access using lifts A and B (reservation recommended).


People with reduced mobility or with pushchairs can access the whole of the museum area, temporary exhibitions and commercial areas, using lifts A, B, C, D and E.

Access ramps

The museum is equipped with ramps for access to all levels.

Automatic doors

Automatic doors with push button.


Cloakrooms are free of charge for individual visitors and groups, to store coats, large umbrellas, small suitcases and bags, but not valuables such as cameras, money, identity documents, fur coats, etc. Only suitcases, travel bags and backpacks smaller than 56 x 45 x 25 cm are allowed. They may be left in the cloakroom subject to space - otherwise access to the museum can not be granted.

Loan of wheelchairs

Wheelchairs are available from the cloakrooms on deposit of a passport or identity document. Folding chairs are available for those who have difficulty standing.

Loan of pushchairs

Large prams and baby carriers are not allowed in the museum, but pushchairs are available from the cloakrooms on deposit of an identity document.

Equipment for hearing-impaired visitors

The auditorium is equipped with a magnetic loop for visitors with hearing aids.

Audio-guides are available with inductive loops.


The museum has many toilets, some of which are equipped for disabled visitors (closed at 5.30pm).

Baby changing facilities

There are baby changing facilities on level -1, next to the adult groups reception area.

Wi-Fi available for all

This is a free service available to all. To connect, choose the network Musee_Orsay_Public or Musee_Orangerie_Public. Once you have accepted the general conditions of use, you will be redirected to the museum’s website and can freely browse the Internet. Once Wi-Fi access has been registered on your device, you will be automatically connected in the areas covered.


Lost property

You can contact the Musée d'Orsay lost property department

  • by letter
    Musée d'Orsay,
    Lost Property Department
    62, rue de Lille
    75343 Paris cedex 07
  • by telephone on +33(0)1 40 49 46 58
  • by internet

See also