Musée d'Orsay: Facilities


Wi-Fi available for all

This is a free service available to all. To connect, choose the network Musee_Orsay_Public or Musee_Orangerie_Public. Once you have accepted the general conditions of use, you will be redirected to the museum’s website and can freely browse the Internet. Once Wi-Fi access has been registered on your device, you will be automatically connected in the areas covered.



Cloakrooms are free of charge for individual visitors and groups, to store coats, large umbrellas, small suitcases and bags, but not valuables such as cameras, money, identity documents, fur coats, etc. Only suitcases, travel bags and backpacks smaller than 56 x 45 x 25 cm are allowed. They may be left in the cloakroom subject to space - otherwise access to the museum can not be granted.

Luggage rooms are available for groups in the group reception area, subject to available space. They are exclusively reserved for groups with prior reservation. One luggage room is available per group with a code to be decided by the group leader. If the access code is forgotten, the objects left by the group may be returned by the cloakroom manager subject to proof of ownership. The museum shall not be held liable for theft or damage of objects left in the luggage rooms. Any deposits likely to endanger the safety of people, buildings and valuables may be subject to prosecution.

Picnic room

A picnic room is available for school groups on level -1. The room is open from 11am to 4pm Tuesday to Saturday, with the exception of public holidays.

In order to respect sanitary standards, we inform you that the current capacity of the room is 19 seated people. We invite all people going there to respect physical distancing and protective measures.

This room cannot be reserved. Each group shall ensure that the space is left clean after their departure.


People with reduced mobility or with pushchairs can access the whole of the museum area, temporary exhibitions and commercial areas, using lifts and access ramps.


The museum has many toilets, some of which are equipped for disabled visitors (closed at 5.30pm).

Lost property

You can contact the Musée d'Orsay lost property department

  • by letter
    Musée d'Orsay,
    Lost Property Department
    62, rue de Lille
    75343 Paris cedex 07
  • by telephone on +33(0)1 40 49 46 58
  • by internet

See also

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