People with reduced mobility or with pushchairs can access the whole of the museum area, temporary exhibitions and commercial areas, using lifts and access ramps.
Cloakrooms are free of charge for individual visitors and groups, to store coats, large umbrellas, small suitcases and bags, but not valuables such as cameras, money, identity documents, fur coats, etc. Only suitcases, travel bags and backpacks smaller than 60 x 40 cm are allowed. They may be left in the cloakroom subject to space - otherwise access to the museum can not be granted.
Wheelchairs are available from the cloakrooms on deposit of a passport or identity document. Folding chairs are available for those who have difficulty standing.
Large prams and baby carriers are not allowed in the museum, but pushchairs are available from the cloakrooms on deposit of an identity document.
The museum has many toilets, some of which are equipped for disabled visitors (closed at 5.30pm).
There are baby changing facilities on level -1, next to the adult groups reception area.